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Jumpstart January with ParentSquare Pro Tips - Interact with Communications

Posted Date: 1/21/25 (9:00 PM)
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Jumpstart January!
Become a ParentSquare Pro with these weekly tips
January 21, 2025
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To jumpstart the new year, we are going to be sharing ParentSquare tips weekly throughout the month of January. We hope this will help the community get more comfortable with the platform and become ParentSquare Pros by the end of the month! Our third set of pro tips are about interacting with communications.
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View Class Posts
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Using the ParentSquare Mobile App
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  1. Tap the three bars at top left.
  2. Tap Classes to view the class posts. Tap Groups to view group posts.
  3. Select the class or group name.
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Tap the three bars at the top left.
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Tap which class you want to view the class post. Tap groups to view group posts.
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Using a Web Browser
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  1. If you have children at more then one school, you can switch to a different school. Click Switch School in the upper left and choose the school that has the class you want to view.
  2. Click the drop-down arrow next to My School, Classes, And Groups in upper right.
  3. Select the class or group.
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step by step instructions with numbers 1, 2, and 3 to coincide with the steps above.
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View Alerts and Notices Received
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Using the Web Browser
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The Alerts and Notices page consolidates your recently received smart Alerts, Urgent Alerts, auto Notices, and Attendance notices.
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screenshot of the ParentSquare web browser with the Alerts and Notices section highlighted in green.
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Step 1: From Home, select Alerts and Notices in the left sidebar.

Step 2: Click a Tab to filter to the type of alert or notice, or click All.

Tabs will appear if you have at least one recently received alert or notice of that type. The possible tabs are:
  • Alert (Smart Alerts)
  • Urgent Alert
  • Notice (Auto Notices)
  • Attendance

Alerts and notices will display for 3 weeks.
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Screenshot of Alerts and Notices highlighted on the left.
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Step 3: Select one of the ways the alert or notice was sent to you.

Click the Email, Text Message or Voice Message tabs to switch between each mode’s content. Recorded voice messages will appear as an audio player.
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click email, text or voice message
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How to Respond to a Notice
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From an Email on a Web Browser
Step 1: In the email notification you receive, click Send Response.
Step 2: Sign in to the ParentSquare website (if needed.)
  • If you are already logged in, you'll arrive on the Alerts & Notices page.
  • If you weren't logged in, you'll arrive on the Home page. Select Alerts & Notices on the left.
Step 3: Click the Notice tab. 
Step 4: Click Send Response.
Step 5: Type your note and then click Submit.
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steps to respond on web browser with numbers
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From a Text on a Mobile Phone
  1. In the text you receive, tap Send Response.
  2. Sign in to the ParentSquare app (if you aren't already signed in.)
  3. You'll arrive on the Home page. Tap Alerts at the bottom.
  4. Tap to open the desired notice and then tap Send Response.
  5. Type your note and then tap Submit. 
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Steps 1-4
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step 5
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View or Reply to a Direct Message
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When you sign in to ParentSquare, your main feed shows Posts. Another way to communicate is by Messages (also called Direct Messages), meant for communicating with one or a few individuals. ParentSquare allows parents to send a message to a teacher or school staff member. Some schools allow parents to message other parents.

You will receive a notification from your child's school when a message is sent to you. You can choose how you want to receive notifications: by text, email and/or app notification. You do not have to be logged in or have a registered account to receive notifications. However, when you are logged in to ParentSquare, you can view messages for each of your children's schools within one account.  
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View Messages Using Web Browser
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  1. Check school name at top left and if you need to switch schools, click Switch School and select the school. 
  2. From Home, select Messages on the left.
  3. The middle column displays active conversations. It displays name(s) and the beginning of the message. Click a message to see the entire message. Use the scroll bar to see the full conversation. New and unread message threads are at the top of your feed.
  4. Click the "i" to see other members in a group conversation. 
Click the printer to print the conversation. 
Click the trash can to delete the entire conversation. Note: this deletes it from your account only, and not for the other members of the conversation.
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image with numbers to showcase steps 1-4
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View Messages Using Mobile App
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  1. Check school name at top and if you need to switch schools, tap menu icon (three bars) at top left, select Schools, then specific school.
  2. Tap Messages icon at the bottom.
  3. The most recent message received in a conversation, and the name(s) of the people in the conversation are displayed. Tap the message to see the entire conversation.
  4. Tap the "i" to see more information, including a list of all people in the conversation and any photos or attachments. 
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steps 1-2
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step 4 to show where the "i" is
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Reply to a Message Received via Email
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When you see this message, "You can also reply to this email," you can reply in your email program. You do not need to sign in to ParentSquare to reply. 
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reply in app button
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If "Reply via Email" has been disabled, you will need to click View or Reply button to respond.

Note: Do not click "Reply" in your email client software; it will be sent to "donotreply@parentsqare.com" (and not seen by anyone).
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showcasing view or reply button in blue
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Reply to a Message Received via Text
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Tap on link in the text message to respond.

Note: Do not reply directly to the text; you'll get an error message that says "Unable to send message."
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example text message with link
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Learn more about ParentSquare
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Check out our ParentSquare Information for Families page on the website to learn more about the platform! See links to download the app, see frequently asked questions, and learn how to explore all that ParentSquare can do!
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